Thames Oriental Carpets  Returns Policy

We provide 30 days free returns and no quibbles policy for UK mainland

We aim to provide an excellent level of customer service. We will accept the return of any rug that the customer wishes to return due to personal reasons within the UK mainland at NO ADDITIONAL COST. For areas outside of the UK Mainland we will deliver a full refund within 30 days less out-going and return shipping costs. Before we accept the return of any item the customer must email us info@thamesorientalcarpets.co.uk and receive authorization for the return. All return applications must be made within 30 days of the customer receiving the rug. We do not accept any returns of rugs that we believe have been used in the 30 days.

How does the returns process work?

If you wish to return an item please put the following in the email. The rug ID number or the Order number (both of which you would have received on the confirmation email), and the reason for your return, and when you are going to be at the delivery address within the next 5 working days. We will respond to this email as quickly as possible, and include a pick-up date with our courier network to retrieve the rug from your premises on one of the days that you have highlighted.

 Risk Free Shopping experience.

With our secure shopping experience, simple returns policy, and no quibble refund, shopping with Thames Oriental Carpets  is a risk free shopping experience. Each of our products is carefully inspected before its dispatch and help is always available at +441628783700  &  +447907334376 or email us at info@Thamesorientalcarpets.co.uk